By K.D. Norris

ken@wktv.org

Things are starting to get back to normal at West Michigan’s veteran-care facility, including last week’s small ceremony to raise a 30- by 50-foot flag just off Monroe Avenue NE across from Grand Rapids’ Riverside Park, as it has been raised annually for more than 20 years.

But with the near completion of several buildings that will make up the new veteran-care facility, there will also be a new normal for Michigan veterans in need of services.

Starting with the subtle but meaningful change of the title from the Grand Rapids Home for Veterans to the “Michigan Veteran Homes at Grand Rapids” — notice the plural of “home” — evidence abounds of not only the decentralization of the state’s veterans care system but also a functional modernization of the local facility, set to be fully opened by Christmas of this year.

The new facility, located at 3000 Monroe She. NE, was described as being about 90 percent complete in late April when WKTV was invited in to accompany the first resident to tour the new main building.

The building has a huge common area and then separate wings providing individual pods of “homes” with private bathrooms for individual clients, small kitchens with food service staffs and dining areas for each pod, and a central wellness center for client medical and rehabilitation care as well as other needs.

And Tracy Nelson, administrator of local Homes for Veterans, also refers to the facility’s occupants as “members” — another bit of evidence of the change in service delivery model.

“When I started here about four years ago, we had well over 300 members,” Nelson said to WKTV. “The type of service we delivered for that many people was a bit different, because it is not a small home model.”

Now “we are about where we need to be, about 128 men and women, but we are accepting admissions, now and as we move into the new facility. We currently have some folks who are going to be transferring to Chesterfield Township, which is the home that is three months ahead of us.”

Prior to a complete review and redesign of the state’s veterans care program began in 2016 there was a single, large old facility in Grand Rapids. Now there will be three Homes for Veterans led by the Michigan Veterans’ Facility Authority: one Chesterfield Township, one Marquette and the new one in Grand Rapids located adjacent to the existing facility.

“We plan for a soft opening which means we will bring in our first eight members, so we can get certified, in August,” Nelson said. “After that (certification from the state and the federal Veterans Administration) we will be moving everyone else over. By Christmas, we will be complete.”

And while many of the changes will allow for delivery of care, some are simply to make the members feel more comfortable during their stays, long- or short-term — to make it “a home instead of an institution.”

“Over at the existing campus, at one time, there would be four men — or four women — who shared one room and one bathroom. And then there was a central shower — they would have to come out of their room, go down the hall to a central shower, and then come back,” Nelson said as she described the differences coming in new facility. “That was a traditional setting. This is state of the art. This is a home.”

The first member to get a look at his soon-to-be home was Lee Walton, an Air Force veteran who worked many years in the Fremont area in the construction field, and someone who was known to pay close attention to the construction of the new buildings.

“Its going to be wonderful, I’m excited,” Walton said to WKTV. “We’ll have our own room, our own bathroom — that’s a big plus. And having our own kitchen and dining area. They have really done a nice job here.”

A care and rehab facility as well as a home

While a huge part of the facility upgrades at the Michigan Veterans Homes at Grand Rapids will be in the member amenities offered, Nelson is equally proud of the upgraded medical and rehabilitation facilities, including each pod having a central wellness center and an unique outdoor facility that will aid persons regaining real world independent mobility.

“The wellness center is really a home of our therapists — physical therapists, occupational therapists, speech therapists — but in there they put all sorts of activities geared to get people to their maximum level of being independent,” Nelson said. “There is also an area back there for a physician. We are lucky enough to have a full-time physician, and a full-time nurse practitioner. And there are outside services that will come in — so dental, vision, other things. This (facility) has a distinct, separate place for those types of services to be rendered.”

And another element of the new facility will be an open-air, center-court area that looks a little like a big-person’s playground but has a very serious rehabilitation function.

“Most (mobility rehabilitation) facilities are not set up for all the different textures for walking, for them to get used to those different textures,” Nelson said. “When you go outside, there is cobblestone, there is pavement, there is gravel — it takes totally different skills to walk on those different surfaces. … It is designed for maximum success for our members who want to come to us for therapy and then go home.”

(During the WKTV visit, the feature was still under construction but some elements of it were visible.)

Moving forward during a time of pandemic

Facility upgrades, and some elements of change in member care, were in process before the COVID-19 crisis hit early last year, and the project was only sightly delayed from a construction standpoint.

The new facility was constructed on southern edge of the existing 90-acre property, at Monroe Avenue and Three Mile Road, with a price tag initially reported to be about $49 million.

And, the tightly controlled pandemic operational model adopted by facility leadership and workforce also gained praise from Nelson.

“The pandemic has really shifted the culture change rapidly,” Nelson said. “With this environment, you are doing multiple jobs based on the situation — as people became sick, we all pitched in and did what needed to be done to make sure our members needs were met.

“We had one office person who worked 20 hours of overtime one week and weekend, just to make sure our guys got outside for some fresh air and to walk. … We just wanted to maintain the best quality of life for our members that we could.”