By D.A. Reed, WKTV Contributing Writer

ken@wktv.org

Encountering email and phone scams has become a common nuisance in recent years, even more so as we become more online- and internet-focused as a culture. It is not unusual for consumers to discover a fraudulent email in their personal and business accounts every day as scam artists attempt to cheat them out of money or information.

When this WKTV writer was asked to research an article on prevalent scams in the community, I was suddenly inundated with stories of those who had become victims of scams. Some escaped unscathed, others did not.

WKTV recognizes the importance of community members being aware of current scams so they can protect themselves against becoming victims, and has compiled several personal narratives, from this writer as well as other residents, to raise that awareness. (Names have been changed to protect the victim’s identity.)

Seeing red flags in emails

Within the space of a few days, my personal email account received a message with the heading, “Happy New Year – Your Order ID#740217.” It did not specify what company I supposedly ordered from, but did contain the message, “This message is from a trusted sender.” The body of the email contained two links. One labeled, “You have won!! Gift inside.” The other, “Go Here.”

It immediately raised red flags as I didn’t remember ordering anything recently, and the email didn’t specify the sender. The line about it being from a trusted sender, however, made me pause for just a moment and consider that it might be legitimate — and that is what scammers are hoping for.

Next came an email titled: “Re: (smiling emoji) Your Package delivery notification ID#87946477.” Supposedly, this email was sent by USPS. However, I couldn’t see the United States Postal Service using emojis in their emails, and when I noticed that the email address the message originated from was indecipherable, it became obvious that it was a scam.

Some are harder to discern. The next email seemed to legitimately come from Best Buy, an electronics retailer. The sender was listed as Bestbuy.com, which made sense. The heading was: “Your Order #502-20201222—is still awaiting instructions!” It then instructed me to track the status of the order by clicking on the link offered.

There weren’t any misspellings or emojis to make me think twice about the validity of the sender. What did make me think twice was that I hadn’t ordered anything from Best Buy in years.

After a closer look at the email — which looked alarmingly similar to many invoices received from other online orders placed — I noticed that listed under Order Details was another listing of an order number. This one, however, contained a lowercase ‘n’ and then the degree symbol before listing the number, and ended with a right parenthesis. Those small mistakes reassured me that the email was a scam. A company as large as Best Buy would make sure those mistakes were nonexistent.

Another email appeared to be from a friend, but the sender’s email address did not match her true email address. Another claimed to be from Quicken Loans Affiliate attempting to confirm my mortgage savings package (I neither have a mortgage nor have ever used Quicken Loans) but the email address was a random jumble of letters and numbers, not a legitimate address.

Other stories, other scam attempts

We have all received emails that make us think, “Is this legitimate?” What we need to do is slow down and take a closer look before assuming they are real and clicking on links.

While scam artists use email more often than phone calls due to the online nature of our culture, phone calls are still prevalent, especially for elderly community members who may not be quite as media oriented.

Attempting to sell a SLR camera body on Marketplace, Denise was asked if she could chat to an interested buyer via Messenger audio. She agreed and was then asked to ship the camera directly to the buyer’s brother because it was a birthday gift. She was willing to do so. The buyer then asked if she would include a birthday card and a $50 gift card since it would be shipped directly to his brother, and he would not have the opportunity to do so himself; he would then reimburse her for the camera, shipping, and gift card once she showed proof of shipping.

Alarm bells went off in Denise’s head.

The buyer was insistent and talked fast, so she pretended to agree to do as he asked so she could bring the call to an end. When the call finished and Denise had time to organize her thoughts, she realized she would have lost the camera, shipping, and $50 if she had gone along with the man’s request.

Scam artists prey on their victim’s emotions and promote a sense of urgency that is hard to ignore when someone believes a family member is in trouble.

Molly’s father-in-law received a garbled call: “Grandpa, I’m in Atlanta, was in an accident and broke my jaw. I was arrested for being drunk but hadn’t had a drop … will you wire me money for my bail and attorney?”

Thankfully, Molly’s father-in-law suspected fraud and instructed the caller to phone his father, then called Molly and asked her to check with her son to make sure it was fraud and that his grandson truly did not need help.

It was fraudulent.

Amy’s elderly parents experienced the same call and “made it all the way to the bank, where the employee stopped them and explained that they must not make that withdrawal. We figured out that my nephew’s phone had been hacked. He was out of the country on a trip at the time.”

Mark received what appeared to be a legitimate phone call from a scammer who claimed to be from his bank, warning him that a scammer had tried to break into his account.

They asked him to verify his information to make sure everything was okay. The scammers listed his address and phone number (all easily accessed public information) and asked if it was correct. When he replied that it was, they asked, “And I have your social security number on my screen, can you verify that for me, please?” Once the Mark recited his social security number, the scammer said, “Yes, that’s right.”

The victim had just given enough information for the scammers to steal his identity and/or open various accounts in the victim’s name.

“They (the scammers) say it so casually that the victim often doesn’t realize they’ve just given away a vital piece of information to the victim; it almost sounds like the scammer supplied all of their info,” Mark said.

Marci relayed an experience of an elderly woman who received a call that her taxes were late, and her house would be foreclosed on if she didn’t wire funds within the hour. Fearing that she would become homeless, “the woman called a cab and told the driver why she had to hurry. He took her instead to the police department.”

The police handled the matter, and the woman did not lose any money.

What to do, where to for for help

Katie Grevious, Better Business Bureau Communications Specialist, urges residents to slow down and “think before you act.”

Even if you feel a sense of urgency or fear as a result of an email or phone call like the ones listed above, step back, take a deep breath, and search for those clues that will help you know if the message you received is, in fact, legitimate.

If you are unsure of the best way to identify if a message is a scam, visit Better Business Bureau’s website for tips on how to differentiate between authentic and fraudulent communications.

Please report scams to BBB’s scamtracker site: https://www.bbb.org/scamtracker. This allows consumers to know what is happening and protect themselves. It also helps law enforcement and other government agencies like BBB to root out the source of the scam and put a stop to it.