Local law enforcement and BBB share tips on how to recognize scams and how consumers can protect themselves

Every day online users are bombarded with real — and scam — communications. The trick to keeping your money and personal information is knowing the difference. (Pixere.com)

By D.A. Reed, WKTV Contributing Writer

With email and phone scams on the rise in an ever-increasing online and media culture, local law enforcement and government agencies are working to educate consumers on current scams and how to protect themselves from becoming victims.

Phishing, defined as the fraudulent practice of sending messages designed to trick individuals into revealing personal information, has become one of the main conduits for fraud.

Katie Grevious, Better Business Bureau Communications Specialist, told WKTV that falling victim to a scam has become more difficult to avoid as “scammers are becoming more crafty and creative.” Grevious said that scammers use fear and a sense of urgency to prompt consumers into following their directives: “It is an emotional situation. Something is wrong, something bad is going to happen — that’s what gets people.”

The ongoing pandemic has also played a role in increasing the phishing strategy, with emails offering grants to those out of work and in need of money. In a more general sense, an increasing number of consumers have begun shopping online, providing ample opportunities for scam artists to create situations that involve an emotional response of fear and urgency.

“We don’t see it really slowing down as the pandemic continues and we become more online and internet focused,” Grevious said.

This is the first of two stories on this on this subject; visit here for a story of personal interaction with possible scams.

Online shopping, social media scams

An online scam could also be as simple as clicking on a link to track an order. Scam artists often use the names of larger corporations, such as Amazon, to send emails offering a link to track an order that the consumer may not remember placing.

Grevious urges consumers to hover their computer mouse over the link, which will reveal a bar that states where it will actually take you, and even hover over the sender’s name to see the email address associated with that email. If it is a jumble of letters and numbers instead of, for example, Amazon.com, it is not legitimate. Also look at the browser — if there is a lock symbol and “https” listed there, it means it is a secure and authentic site.

“It is really important that people are vigilant all the time,” said Grevious. “Look for simple grammar and spelling mistakes. Big companies make sure everything is spelled correctly.”

Slowing down is also key to ensuring consumers don’t miss something important.

“Think before you act,” Grevious said. “Our culture has a quick-go pace. We do a lot on our phones, so we don’t do that double-checking and hovering.”

Det. Andrew Tompkins of the Kent County Sherriff’s Office and member of the Metropolitan Fraud and Identity Theft Team agrees: “Good practice is that if you didn’t order anything or didn’t sign up for something, then it’s most likely a scam.”

Grevious also urges consumers to avoid emails that tell you to re-log into another account you may have, such as Facebook, and offer a link to do so in order to complete the instructions given. These are often ploys that will reveal your password to the sender.

“People may think it’s not important if their Facebook or Instagram account gets hacked,” said Grevious, “but a lot of people have a lot of similar passwords because it’s too hard to remember 200 different passwords to everything. Your Facebook password may offer a clue on how to get into more important accounts — like bank accounts.”

Preying on pet, gift card buyers

In 2021, one of the most common phishing scams involved buying pets online.

“People tried to buy pets online because of the pandemic,” Grevious said. “They pay for the pet through payment apps and then find out it’s a scam. The scammers will often use a random address on the website they create, so people assume it’s real. Then they show up at that address to get their animal and it’s not there.”

Buying pets online is also a place to be aware of possible cams. (Kent County District Court historic photo)

Grevious advises seeing the animal you are interested in purchasing in person beforehand, even if it involves traveling. “Legitimate businesses want to know you are a good fit for their animal. They want to see you in person.”

While email scams have become increasingly common, scams involving phone calls are still prevalent and used often in attempts to illicit money from victims.

Det. Tompkins said that one of the most common scams involves cold calls targeting people to send gift cards, claiming they are from various government agencies and that they have a warrant for the arrest of the consumer unless he/she pays to absolve the issue.

“Government agenc(ies) will never ask for gift cards to get you out of legal trouble,” Det. Tompkins said. “No legitimate business is going to ask for gift cards for services.”

Summer and winter have revealed an upward trend in scams as air conditioning and heat are turned on in homes.

“If you pay your electric bill online, and someone calls you saying they are from Consumers Energy and ask you to confirm personal information,” Grevious said, “say you will call them back and call the company from a number you know, like the number provided on the bill.”

Det. Tompkins had similar advice: “Do not give personal information or identifying information out. Don’t call the number that a person provides you over the phone, search the number for that business to call and confirm this is a real interaction.”

Some scams, however, play on the familiar. Det. Tompkins warns residents, especially the elderly, to be careful of scammers who call claiming to be family. “Scammers call elderly pretending to be their grandkids saying they were arrested and need to send money.”

When asked the standard amount lost by individual victims of scams, he said, “The typical amount of loss is under $1,000. But if the scammers target business or subject(s) that are wealthy, then the loss is in the several thousands.”

Grevious reminds consumers to remember that, “you are in control of your information and who you are talking to. Think before you act.”

Consumers are also urged to speak up if they become victims of a scam.

“The more people let us know what is happening, the more we can help,” said Grevious.