By WKTV Staff
For Deb Vazquez, being a volunteer for Emmanuel Hospice is about ensuring patients have “a friend in the end.” It is about providing a friendly face and a caring hand to hold, offering comfort and compassion at the end of life.
Vazquez began serving as a hospice volunteer earlier in 2025 – along with her husband Tony and their dog Cocoa – as a way to give back. Having experienced parents in hospice, most recently with Tony’s parents in Florida, the couple has seen the benefits of volunteering firsthand.
They found Emmanuel through an online search for hospice in their area and learned the nonprofit is always looking for new volunteers, especially pet visitors. They promptly signed up and completed the volunteer training, Cocoa included.
Vazquez said it has been incredibly rewarding for the whole family.
“The impact of pet visits is amazing,” she said. “Patients absolutely love Cocoa. She’s small enough to sit on people’s laps, and will gaze into their eyes. Patients like to talk or hum to her and pet her. Cocoa just has a great temperament and loves the attention.”
Simple gestures = Profound impact
In addition to visits with Cocoa, Vazquez meets patients one-on-one. In that capacity, she has found the simplest gestures can have a profound impact.
“Just holding hands is huge,” said Vazquez. “A couple of patients love when I bring lavender-scented lotion to rub on their hands. It is sweet to see the calm it can bring to them.
“Talking to patients seems to make a difference, too. Even if they are noncommunicative, I’ll get a smile or a hand squeeze back that tells me they know someone is there for them and cares.”
Vazquez is intentional about learning about each person’s life story so she can find ways to personalize visits. Volunteer Coordinator Holly Salas said it is clear Vazquez “cares deeply” about the patients she sees.
“Deb goes above and beyond,” Salas said. “She brings patients treats and flowers, plays music for them and seeks out connection in any way she can. She recently reconnected one of our patients with family members, which was very meaningful to them.”
Childhood foods and marathon gaming
Having an interest in genealogy, Vazquez was eager to help the patient look into his family history and reconnected him with relatives.
“It started with connecting over foods he grew up with living on a farm like I did,“ Vazquez explained. “With permission from his dietitian, I was able to bring him food from his childhood. That brought up a lot of memories and family member names that he hadn’t been able to remember.
“It was just fantastic. You start with talking about something as innocuous as food we enjoyed as kids to find common ground, and then suddenly it’s opening doors to new ways to make someone’s day a little brighter.”
Vazquez discovered another patient loves playing games. They now have a three-week game of Monopoly going. That patient also loves playing games with Cocoa.
“The patient will toss dog bones around her room, so Cocoa has to search them out,” Vazquez said. “She gets a real kick out of Cocoa doing this sort of hide and seek.”
Volunteer registration and orientation
To those interested in volunteering with a hospice organization, Vazquez said it is natural to wonder about what it will be like. However, Vazquez assures that any worries will be “far outweighed by the moments of joy you’ll bring.”
To learn more about volunteering with Emmanuel Hospice, email EHvolunteer@EmmanuelHospice.org or call 616-719-0919 and ask for Holly.
An in-person orientation to onboard new volunteers will be offered from 1-4 p.m. on Tuesday, Oct. 21 at the nonprofit’s Grand Rapids office.
More information can be found at EmmanuelHospice.org/volunteer.
