Additions to security protocol have been implemented at one of Grand Rapids’ premier entertainment venues this summer. SMG, the worldwide venue management company that manages Van Andel Arena, DeVos Place and DeVos Performance Hall, has incorporated new security procedures at Van Andel Arena that patrons will want to be aware of before they head downtown for their next concert or hockey game.
In order to help create a safe and secure environment for all employees and guests, Van Andel Arena has implemented a new security screening policy, including a visual inspection and metal detection screening of all patrons, vendors and contractors entering the venue on game and event days. This means that the pass through metal detectors that you may have seen if you have attended an event at the arena recently will be in use for all events going forward.
In addition, a new bag policy is in place for all guests attending events. The arena’s updated bag policy requires that bags must be 14” x 14” x 6” or smaller in order to be brought inside the venue. This is the size of a mid-size purse. On event days, staff, vendors and guests entering the front of the building to access the Box Office or administrative office will have all bags screened and tagged prior to entry into the facility. Backpacks are not permitted, and diaper bags and medical bags will be permitted only following search and full security screening. A full list of prohibited items can be found on the Van Andel Arena website.
“The safety and security of our guests and employees continues to be a top priority at Van Andel Arena,” said SMG Regional General Manager Richard MacKeigan. “We will continue to look for further ways to enhance our security measures in an effort to provide both a safe and enjoyable guest experience.”
