By Cris Greer
WKTV Managing Editor
“When you’re young, you see the big red fire engines, you see the lights, you hear the sirens … and that’s what captures you,” said Kentwood Fire Department Lieutenant Jeff Bouwkamp, a firefighter for over 30 years. “You work here and you start to see the impact that you make, and it kind of gives you satisfaction. It makes you feel good.
“This is the greatest job in the world. I still feel that to this day.”
EDITOR’S NOTE: With the City of Kentwood voters to consider a dedicated millage increase to provide critical support for police and fire services on May 7, WKTV is posting excerpts from an important series from last year called, “Voices from the Front Line: A two-part look inside the life of a Kentwood firefighter.” WKTV spent an afternoon at Kentwood Fire Station 3 on Eastern Ave. as part of a documentary where we interviewed Lieutenant Jeff Bouwkamp and Engine Operator Andy Biederman. We talked about many details of their job as a firefighter … from the most routine calls to the most dangerous, and all things in between.
As the city of Kentwood has continued to grow, the demand for police and fire services also has risen. Since 2010, Kentwood’s population has grown by 11.5%, rising from 48,707 residents in 2010 to 54,303 residents in 2020. If approved, the dedicated millage increase would enable Kentwood’s Police and Fire departments to hire additional staff members and maintain response times to meet growing needs for police, fire and emergency medical services.
Below are excerpts from our detailed conversations last year with these two Kentwood Firefighters:
Andy Biederman, Engine Operator (a Kentwood firefighter for over five years):
What are your duties as Engine Operator?
Basically, I’m in charge of this whole engine behind me; I have to know everything that involves the engine. From the engine itself; the motor to the water pump to all the tools that are on it … how much hose we have on it. It’s a pretty extensive job and I have to get water supply for the firefighters in the fire. We carry 500 gallons on it, so it goes pretty quick. We have a 1,500 gallon-per-minute tank or pump. So it’s a pretty fast-paced job.
Jeff Bouwkamp, Lieutenant (a Kentwood firefighter for over 30 years):
Talk about your responsibilities as a Lieutenant and the shift breakdown?
As the lieutenant here, I’m assigned to Engine 53. We have five people at this fire station; two lieutenants, one equipment operator, two firefighters. I manage day-to-day operations. I make sure the calls get run appropriately, get handled, that we do our jobs, and everything’s done correctly … and that we have a good time and everybody goes home safe at the end of the shift.
We run three different crews through our three different shifts. Each shift consists of two lieutenants, one equipment operator and two firefighters. We work a 24-and-a-quarter hour shift starting at 6:45 in the morning and get done at seven o’clock the next morning, that gives us about 15 minutes to overlap and do a little shift exchange. And then we get 24 hours off. Our second day is another 24-hour shift and we get the fourth day off, and then we work the fifth day. So, we work three out of five 24-hour days, and we get four off at the end. It comes out to about 10 days of work a month.
Talk about the physical and emotional toll. How do you deal with the stress and anxiety?
ANDY:
Something that they’re trying to promote and push better is the whole mental health situation in the fire service. And with any kind of first responder or police officer they have seen a lot of suicides in this job, just due to the amount of stress and types of calls that we see, it starts building up. The older firefighters out there typically used to hold their feelings back, suppress them and not talk to anybody, when really that’s not beneficial. It’s easier to talk to somebody and get that information out to help you help other people. So it’s been a growing trend just to help talk to somebody and go that route.
JEFF:
We’re always watching each other … we’re that close. I pay close attention to the people that I’m working with because they’re very important to me. Because at one point or another we’re going to do something, we’re going to be out there together. I’m going to be relying on them, they’re going to be relying on me. We have to be there for each other. And I think the mental health aspect is a huge deal. So, I’m watching out for each one of the people here and each person is watching out for the other ones, because you may pick up on something and that’s huge, because yeah, that never used to happen. Or I can’t say never, but that really wasn’t in the forefront. People don’t talk about it.
Many youngsters dream of being a firefighter or police officer. What age were you when you thought of this as a career, and was there someone who sparked your interest?
ANDY:
I grew up in the Chicago area and I have a cousin that works for the Deerfield-Bannockburn Fire Department, and ever since I was a little kid I always wanted to do that. We also had some close family friends who were firefighters in our local department where I used to live in Evanston. I would go there after school and the firefighters would basically treat me like I was one of their kids. After school, when my parents were still working, I would hang out at the firehouse until they were done working. I was immersed in that whole environment, my whole childhood. And that’s something I never wanted to leave.
When you see a fire truck go by, you think they’re going to a fire, and you don’t necessarily understand that they might be going to a cardiac arrest, or they can go into something else that isn’t necessarily a fire. It kind of adds a different perspective because every time you do see it, typically they are going for a true emergency. So, with that kind of in the back of your head, it changes your perspective about how it’s not always with just the fires that we change lives. It’s also the medical calls that we go through as well. You want to make a difference.
JEFF:
This is all I’ve ever wanted to do is be on the fire department. I’ve never wanted to do anything else. I used to hang out with Brent Looman, we were buddies growing up, and now he’s the fire chief in Kentwood. His dad was on the fire department and we would see him going to calls and we’d hear about them and that just kind of caught me. As I grew up it never left me.
I’ve had a few different jobs; worked as a plumber, worked in a factory. Nothing beats the fire department. This is the greatest job in the world. I still feel that to this day.
How does being a firefighter blend in with your family life?
JEFF:
Last year, we ran almost 5,000 calls, and two years ago we ran over 5,000 calls. If you break that down for all of our shifts, we have half a day where we don’t run a call, and we can just be crisscrossing all over the place. So, we always have to be ready. In the beginning, it was a little difficult because my family was … ‘Well, you coming over for Thanksgiving? … uh, you’re coming over here for Christmas, right?’ If you have to work, they don’t quite understand that because people have Thanksgiving off, or maybe they have Christmas off. They don’t understand the schedule right away. That’s a little bit of a work in progress.
When your spouse needs help with the kids or whatever, and you’re not around, and you’re not going to be around until the next day, it makes it a little different. But you start to learn to adapt to that. One of the nice things is that we have days off during the week where my kids have done things with school, and I’ve been able to go on field trips with them. I’ve done things that some other dads aren’t fortunate enough to do. If I do work on their birthday, we’re going out on another day for their birthday. We’ve done Christmas almost a week early and a half a week late.
Let’s talk about the dangers of being a firefighter. When I walk through the doors at my office I don’t have to worry about saving lives or putting out fires. How often are you and the team put into dangerous, life-threatening situations?
ANDY:
Every call we go to could potentially be life threatening or dangerous. We definitely don’t really know what we’re getting into once that alarm goes off. We’ve had times where we’ll get dispatched for a fall, and when we get there it’s a cardiac arrest. So, we have to be on our toes and be able to adapt to every different kind of situation. It’s no different if we get a burning complaint for somebody in the campfire in their backyard. And then when we get there, it’s a structure fire. Each call has its own different type of variables. It’s hard to pinpoint what’s going to be life threatening, or what’s going to be, you know, your run of the mill call, because I think these calls can turn into something that they’re not.
