Tag Archives: elder abuse

It is Elder Abuse Awareness Month: Know the signs

By Emily Armstrong
Area Agency of Aging Western Michigan

Make sure to check in with your older adult regulars to make sure their needs are being meet. (pxhere.com)

June is World Elder Abuse Awareness month! This month works not only to educate people on the topic of elder abuse, but also to increase reporting numbers as elder abuse is under-reported and start discussions on how to recognize and prevent this abuse. The International Network for the Prevention of Elder Abuse and the World Health Organization at the United Nations (UN) launched the first World Elder Abuse Awareness Day (WEAAD) on June 15, 2006 in an effort to unite communities around the world in raising awareness about elder abuse.

Elder abuse is widespread. Every year an estimated five million, or one in 10 older Americans are victims of elder abuse, neglect, or exploitation. And that’s only part of the picture: Experts believe that elder abuse is significantly under-reported, in part because so many of our communities lack the social supports that would make it easier for those who experience abuse to report it. This is where you can help by knowing the warning signs and reporting abuse when you suspect it. When we come together, we can prevent elder abuse from happening.

Some Warning Signs of Abuse

Elder abuse includes financial abuse/scams, neglect, physical abuse, sexual abuse, and emotional abuse. Kent County Elder Abuse Coalition Coordinator Cassie Caple, who is also the contract administrator with the Area Agency on Aging of Western Michigan, explained a few of these warning signs.

“Whether you are a professional with an older adult client, or a family member checking in on a loved one, a few physical things you can look out for include unexplained bruises, reports of recent falls, and sudden weight loss,” Caple said. “Or if you are having a conversation and they mention something along the lines of unpaid bills, feeling lonely, or perhaps not taking their medication, these can be signs of abuse as well. So, it is really good to check in, ask what they might need, and have that heightened awareness.”

Taking the time to intentionally check in with the older adults in your life is a great first step. It is recommended that you have this conversation with the older adult alone so they can feel safe in sharing any concerns.

Reporting Abuse

Once you are educated on what to look out for, and feel that abuse may be occurring, it is time to take action. If you have concern that an older adult in your life is not in a safe and healthy living situation, you can report this to reputable agencies. Below are a few reliable places to start:

  • Adult Protective Services investigators protect vulnerable adults and staff will investigate allegations within 24 hours after the report is received. APS has a 24/7 Hotline: 855-444-3911 where anyone is able to make a report.
  • Long Term Care Ombudsman advocate for residents in long term care facilities: 1-866-485-9393 or visit www.mltcop.org
  • Licensing and Regulatory Affairs Complaint Hotline takes complaints against various state licensed and federally certified health facilities, agencies, and programs: 800-882-6006 or visits www.Michigan.gov/lara



If you’d like further resources on elder abuse, the Kent County Elder Abuse Coalition at www.protectkentseniors.org specializes in compiling up-to-date information on scams, advocating for seniors, and remaining dedicated to the elimination of elder abuse in Kent County and the surrounding areas. The Michigan Elder Abuse Task Force through the state of Michigan at www.michigan.gov also shares a number of resources. And lastly, the Area Agency on Aging of Western Michigan can connect you with community resources at (616) 456-5664. 

Elder abuse: be a part of the solution

By Regina Salmi, Area Agency on Aging of Western Michigan


When we address elder abuse, the focus is often on financial exploitation and avoiding financial scams. Elder abuse includes physical, emotional, sexual abuse and neglect as well as the financial component. Only 1 in 24 experiences of abuse are reported. It is important that we all know the signs of elder abuse to help protect the vulnerable adults in our lives. By being aware of the signs, we can all play a role in preventing abuse.


Acknowledging that abuse may be taking place is difficult for us to comprehend. For most people, when we notice something awry, we are more likely to try convincing ourselves that we are wrong than take action and report suspected abuse. According to Cassie Schrock, Kent County Elder Abuse Coalition Coordinator at Area Agency on Aging of Western Michigan, approximately “90% of abusers are either family members or trusted caregivers,” adding to the anxiety of reporting abuse. Yet, “elder abuse is one of the fastest growing crimes in Michigan” asserts Schrock, “90,000 seniors are victimized annually in Michigan.” It’s important we know the signs and report suspected abuse when we see it.

There are several signs of abuse and seeing just one doesn’t necessarily mean a person is being abused or neglected. We know that as we age, we’re susceptible to falls and may experience bruising from time to time. Our skin also thins as we age and so scrapes occur more easily. We can also experience emotional changes and depression as we age. Abuse is usually a collection of symptoms rather than just one thing.


Frequent and “unexplained injuries like bruises, scars, burns, welts, or broken bones” explains Schrock, should raise our suspicion.


There will also be emotional and behavioral changes in a person being physically abused such as rocking, sucking, or mumbling to themselves, seeming timid or fearful, withdrawing from typically enjoyed activities or changes in alertness. Weight loss, continuously poor hygiene, inadequate clothing and isolation by a caregiver can be associated with both abuse and neglect.


Schrock explains, “Some of these changes can be misunderstood as symptoms of dementia” which can cause one to be hesitant to report it as abuse.


If you suspect an older adult is being abused, report it. In Michigan, call Adult Protective Services at (855) 444-3911. This hotline is available 24-hours a day. If you or someone you know is in immediate danger do not hesitate to call 911 for help.


Cassie Schrock reminds us, “There is no liability if you make a report in good faith.”


For more information about reporting abuse, visit www.michigan.gov/mdhhs. To learn more about elder abuse and also stay up to date on the latest financial scams targeting seniors, visit www.protectkentseniors.org.

Don’t be duped! Guarding ourselves against fraud


By Regina Salmi

Area Agency on Aging of Western Michigan

Every year, millions of Americans are victims of scams or fraud. It is estimated that approximately 11% of the population experiences loss of money or personal property annually. While it can happen to a person at any age, older adults are often the most frequent targets for fraud. Older adults often have access to funds, have excellent credit and own their homes, making them attractive targets for criminals. In fact, older adults lose an estimated 2.9 billion dollars a year to fraud.
These are the current scams particularly targeting older adults:

  • Grandchild Scam: A caller will sound distressed and claim to be a grandchild in trouble or in danger and beg to have money wired to them immediately. The best thing to do is to hang up and call family members to insure everyone is safe and sound.
  • IRS Scam: A person could receive a call, an email or an official-looking letter, demanding immediate payment. They are told information will be forwarded to local law enforcement officials for arrest if they fail to pay. This is not the way the IRS collects debts. If you don’t owe taxes, hang up immediately or delete the email without opening it. If you do owe on your taxes, call the IRS at 800-829-1040 for assistance to pay them.
  • Gift Cards: Many people are being tricked into buying hundreds of dollars in gift cards or pre-paid money cards and sending them to a person in order to receive a prize, pay off a debt, purchase goods or services, or to help a grandchild pay off student loans. There isn’t any legitimate business conducted this way, so refuse any request to pay with gift cards or pre-paid credit cards.

While it seems there are scams everywhere we turn, there are a few ‘rules of thumb’ we can use to protect ourselves from being fooled:

  • If it sounds too good to be true — it is. Criminals feed on our desires by offering us goods or opportunities we wouldn’t, in reality, be able to attain: vacations, money, miracle cures, property, etc. You can be sure there is always a hidden cost and we end up losing much more than we would have ever gained.
  • Never send money to someone you do not know. Any business or government agency you owe money to will send you the request through the mail. If a paperless billing notice arrives in your email and you didn’t initiate it, call the company directly to confirm it is from them.
  • Do not give personal or financial information to someone who calls, emails or shows up at your door. Avoid giving out your bank account, credit card or Social Security number unless you are positive you know who is requesting the information. Businesses you have accounts with will ask you to verify some information to make sure it’s you, like the last four digits of your social security number, but they are confirming your information — not receiving it for the first time.
  • If you get an email or pop-up message that asks for personal or financial information, do not reply, open any attachment or click on any link in the message. Legitimate companies don’t ask for this information by email and you’re often opening a door to identity theft. You also risk downloading viruses or software that collects your personal information and/or disables your computer’s security.

It’s important that we protect ourselves and share tips and information with family and friends who might also fall prey to these schemes. If you’re ever unsure about whether you might be the victim of a scam there are several resources available to you.

The Kent County Elder Abuse Coalition updates current scams frequently on their website: http://www.protectkentseniors.org. You can call them at 855.444.3911.

The Michigan Attorney General also has a consumer alert web page here. If you believe you may be a victim of a scam, you can call them at 877.765.8388.

Tips on Identity Theft and Exploitation Prevention

If an offer seems too good to be true,

it really is!

Identity theft is real and the exploitation of the weak and elderly is on the increase. Seniors be informed and aware!

by Patricia Riley and Janice Limbaugh

That’s the message of  Protecting Yourself and Your Loved Ones – The Realities Behind Physical, Emotional, and Financial Elder Abuse a six-speaker forum of professionals coordinated by the Area Agency on Aging and the Kent County Elder Abuse Coalition. The group recently provided a free seminar to citizens at the Wyoming Senior Center and will repeat the event on Tuesday, June 10 at the Forest Hill Fine Arts building. no

Topics of discussion covered a gamut of abuses on seniors and how to recognize abuse and report it to authorities. Each year, 15 million people in the U.S. experience identity theft or fraud. Of that number, approximately 90,000 Michigan seniors are vulnerable subjects.

“Out of the fifty states in America, Michigan ranks number four with highest crimes concerning fraud and identity theft,” says Glenn Sweeney, vice president of Chemical Bank’s Loss Division, one of the speakers at the event.

“People steal personal information from vulnerable adults by searching through trash bins, dumpsters, and mail boxes.”

Other unsuspecting and common methods of identity theft he says include pulling names, addresses, and phone numbers from entry forms for drawings as well as rerecording voices from voicemail messages in order to recreate a false message from the victim.

“Be very careful about going to ATM machines,” Sweeney warned the attendees, “Sometimes criminals place cameras on top of the machine to get your personal information. Be sure to use your hand to cover entering your pin so they cannot get that information. Play it safe!”

Nancy Kropiewnicki, Contract Coordinator with the Area Agency and Aging and Coordinator of the Kent county Elder Abuse Coalition, coordinated the forum which features: Assistant Chief Kent County Prosecutor Chris Becker,  elder law attorney, author and founder of Safe Place Consulting, Beth Swangman, Mike Faber of The Learning Center for Older Adults at Grand Rapids Community College, Regional Coordinator of the Area Agency on Aging of Western Michigan Bob Callery, Michigan State Police Trooper Martin Miller, and Glenn Sweeney of Chemical Bank Loss Division.

The focus of the forum is not only to create abuse awareness among senior citizens but to also encourage reporting elder abuse and exploitation to authorities.

Assistant Chief Prosecutor Becker says that vulnerable adults of elder abuse are targeted because of age, developmental disability, mental disability, illness, or physical disability that requires supervision or personal care.

“To be a vulnerable adult you do not have to be completely out of it,” she says. “One out of eight abuse cases are reported. Sometimes the victim doesn’t know they are being abused or doesn’t want to report the abuse.”

She adds that the abuser can be an unsuspecting individual like a church or family member, a caregiver, a neighbor, a guardian or Power of Attorney to name a few. Many times it’s a person with authority over a vulnerable adult she says.

“Just because people have power to conduct business for the victim, does not give them the right to abuse their power because they are guardian” says Becker.

“We have done a good job persecuting criminals committing crimes relating to elder abuse in Kent County. But, on the contrary, many cases don’t go to trial because people do not report the crimes.”

This forum and others like it are created in hopes that Michiganders will step up and speak out by reporting elder abuse.

“The forums are also created to let seniors know we have people who care about them and they do not have to be afraid to report issues concerning abuse,” Becker states.

Attorney Beth Swangman took the floor saying, “Abuse comes in many forms. It can be physical abuse or threats, sexual abuse, or emotional abuse.”

Her long list of abuse includes signs of the obvious such as bruises, broken bones, bed sores, poor hygiene, and genital injury, but also inconspicuous signs such as a change in financial status, depression and withdrawal from social activities and people, loss of bowel control and incontinence, strained or tense relationships or deteriorating health due to medication in balance.

Swangman states that although elder abuse does not draw the same attention as child abuse, it should. As part of her commitment to the community, Swangman works hard to get the word out about elderly abuse.

“Elder abuse awareness must be created first in order to get to restoration, reconciliation, and forgiveness,” states Swangman, adding, “All abuse is accompanied by shame and fear. These are the reasons why people do not report them.”

One of the sources of elder abuse is caregiver stress. Mike Faber coordinates and teaches a program at GRCC to train people how to work with older adults. Faber states that 80 to 90 percent of caregiving is provided by family members. One in three households in Kent County is involved in some form of elder care. This is why, Faber states, “It’s important for caregivers to know the resources are out there to help ease the stress from giving care and avoid burn out.”

However, Faber says that only 10 to 20 percent of caregivers take advantage of the support available to them.

“Many caregivers abuse their love ones because they are burned out. Anybody can break. They think they are all alone and don’t seek help,” he explains.

“But in Kent County, we have the best aging network and community support services. The problem is people don’t know the services exist, or they don’t recognize themselves as being a caregiver. Are you a caregiver?”

Giving the heads-up on scams in West Michigan was Trooper Martin Miller. He listed such scams as: international lottery scams through documents sent via email from the United Kingdom; individuals calling pretending to be a grandchild who is overseas, is in some kind of trouble and needs bond money.

“Police have no way of tracing these scams to help you get the money back you have sent through Western Union,” he warns.

Other known phone scams in West Michigan include: a request for money for the ‘fireman support group,’ ‘police memorial fund,’ political organizations, hurricane relief, or calls stating you have won a lottery and owe money for sales taxes.

“If you wish to donate to a cause, go directly to the offices of these organizations yourself,” he stresses. “Please do not give information out to anybody. You don’t know who is on the other end of the phone.”

According to Trooper Miller, latest scam trends in the area are coming through the mail as official-looking letters from court. The letters state that a license may be suspended if an unpaid ticket is not paid. After the fine is not paid, the victim receives another letter from a fake collection agency stating that now a warrant is issued and the victim maybe arrested.

“If we have a warrant for your arrest, we will come straight to your door” states Miller.
Other trendy scams to be aware of are people requesting deposits for home repair work to be performed, phony census workers asking for personal information, and buying into bogus offers to get discounts on future purchases.

“Never give perpetrators your social security number, bank numbers, credit card number and do not send money in advance. If the offer is too good to be true, IT IS!” stresses Miller.
Bob Callery, regional coordinator of the Area Agency on Aging of Western Michigan discusses Medicare fraud and abuse.

“Over a million people per year are affected by medical identity theft,” he says. “The average cost per incident of medical identity theft is approximately $20,000.” He explains that Medicare fraud is committed when criminal calls stating you have reached your limit and need to pay.

For the record, Medicare will never call you stating you have reached your limit. If you get a call from someone stating they are from Medicare and you’ve reached your limit and owe money, Callery says too call the Senior Medicare Patrol Program (SMPP) and report the incident.

“Protect your Medicare card,” he stresses. “Always read and compare your Medicare Summary Notice, or MSN that is sent to you through the mail by Medicare. The notice shows the services you have used. Report any doctors or services on your report you might not recognize. If you notice something suspicious, call the SMPP.”

Callery also advises seniors to track or log all their medical services for verification. Personal information should only be given out to Medicaid or Medicare approved doctors and suppliers. He suggests taking labels off prescription bottles before throwing them away as a way of protecting personal information.

The information provided at this event is beneficial to seniors, caregivers and family members. It pays to be aware. To learn more about elder abuse, fraud, or exploitation contact:

The Area Agency on Aging of Western Michigan: 616-222-7025
Kent County Prosecutor: 616-632-6665
To file a complaint against a business or to check a business’s complaint history call 1-517-373-1140
The Area Agency on Aging of Western Michigan, 616-456-5664 or 1-888-456-5664
Caregiver Resource Network: 616-234-3483
Michigan State Police: 616-666-4411
Elder Law Attorney Beth Swangman: 616-323-3443
Federal Trade Commission: 1-877-438-4338

or visit   http://www.protectkentseniors.org/